If support asks you to recover a log file for us - usually if something has gone wrong, and we need more information. The following steps will allow you to return it to us.
For Windows, log files are located in the "Application Data" folder, to open this - hold down the Windows Key on your keyboard, and press the 'R' key (you can also use "Run..." from the Start Menu)
Paste the following text:
%appdata%\..\LocalLow\Sine Wave Entertainment Ltd\sinespace
And press enter, this will open a Windows Explorer window - look for a file named output_log - this is the log file, please return this via email or similar to us.
For macOS, log files are located in the user Library folder - to access this, open Finder, and press Shift ⌘+G to open the "Go to Folder" option - in the textbox, enter:
You are looking for a file named Player.log - this is the log file, please return this via email or similar to us.
For Linux, the file you are looking for is:
~/.config/unity3d/Sine Wave Entertainment Ltd/sinespace/Player.log
Please return to us via email or the support ticket.